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Approval must be obtained from VP4L prior to the return of any goods. In the case of incorrect shipment or goods that are damaged during shipment, VP4L must be informed in writing within 24 hours after the receipt of goods.
All merchandise must be in the original, unopened manufacturers package that is undamaged may be returned within 14 days of receipt without a restocking charge. Otherwise, merchandise must be returned PREPAID via an insured service within 30 days from date of receipt and is subject to a 25% restocking charge (except in-warranty defective merchandise or merchandise shipped in error by VP4L). Shipping & handling charges are not refundable. All returned merchandise must be in resellable condition & include all blank documentation, manuals, warranty cards, accessories etc. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or apply a restocking fee above the standard percentage charge. Any returns after 30 days are subject to refusal.
